Questions & Answers

Frequent Questions and Answers

What CAD and/or CAM softwares can I use?
You can use any CAD-CAM software as long as it produces standard FANUC based G-Codes in the industry. We offer Rhino CAD and VISUALMILL CAM softwares which works with solids, and can allow you to create your drawings and convert them to g-codes all on the same software. Customers have used MasterCam, SurfCam, Gibs, Turbo, AutoCad, Inventor, Alibre, and Artcam to name a few with the CNC Masters Milling Machines.
How do I match the post-processors from my CAM software to generate the tool paths to be executed correctly on the CNC MASTERS machine?
The software company or your dealer who sold you the CAM software should provide you the tech support you need to create the necessary post-processor for the CNC Masters mills and lathes. This is a standard software tech support inquiry, and the CAM software industry is aware of the array of CNC machines in the market, so developing post-processors for the different CNC machines in the market is a common support feature they should offer you. You can also edit your own generic FANUC post to match the G and M codes our system supports. To see a list of our G and M codes, download the MX Software which you can do here: MX Software Download. Once the MX is up, go to the top left of the screen under Tools, and click on G and M Codes for the list of codes along with their preferences to create or edit a post to match our list of supported codes.

You also have the option of selecting the CAD-CAM software we sell as an accessory. A proven guaranteed post-processor has also been developed in the CAMs we offer with our CNC machines.

How can I scan a picture or design and engrave the design using the CNC Masters Mill?
First, you scan the picture and save it as a DXF file in a graphics program such as CorelDRAW. Then, load the DXF file into your CAM software. Your CAM software will produce the G-Codes necessary to machine your design. The G-Code Tool Path program must then be loaded into the MX Software which interpret the G-Codes. Any of our CNC milling machines will then engrave your detailed design using the Engraving Attachment. Our cnc machines can do beautiful engraving work.
What CAD file extensions does your optional CAM software use?
IGES, DXF, STL, STEP, DWG formats.
Does your Master MX Software accept 3D surface files to generate 3D tool paths?
The Master Software’s purpose is to operate the CNC Masters Mills and Lathes. It is able to read your G-Code tool path program generated by your CAM, and machine your part. You can use any CAM software as long as it has a post processor for the CNC Masters machine. You can also edit a generic FANUC post to match our supported G-Codes which is listed in the MX Software. But yes, the MX Software will accept 3D surface files to generate 3D tool paths.
Can the Master MX Software be operated in all MS Windows?
Not all, the Master MX Software is designed to run on any 64 bit PC Windows 7, 8, 10. We also recommend a minimum of (1) 1 GHz processor (2) 1 Gigabyte(GB) of RAM (3) 10 GB free Hard drive space and (4) 2 USB ports. A widescreen monitor will also provide you the best interface, and yes, you can use a touch screen monitor. You can run the MX on All-In-On, Desktop or Laptop (not tablets) computers. The Master MX is made to work with Windows making it easy to switch out computers should it ever crash.
Is the 100 inches per minute feed rate available while the machine is engaged in making a tool path?
Our CNC Masters machinery can rapid up to 100 IPM. However, it is best to use the industry standards for proper machining feeds. With regard to machining, working at a high feed can break or dull out your end mills unless you are cutting through foam, wax, wood, or plastic. Machining a part out of metal at at a low feed rate will best ensure your end mill from snapping.
What is the amperes, volts, and Hz requirements to run the CNC Masters machines?
7 amps of power are required for our machines that run between 220-240 VAC single phase. 10 amps are required for the CNC mills and lathes that run at 115 VAC single phase. 15 to 20 amps service is recommended for any of our CNC Machines. 50-60 Hz of power is needed. USA standard is 60 Hz. Most other countries runs 50 Hz of power, no problem. At the customer’s request, we can re-wire the control unit of the machine for 220 VAC single phase when the order is placed. There is no extra charge for this conversion. All of our machines come default at 208 – 240v single phase on the spindle motor using a NEMA 6-15 plug, and standard 110 – 124v power for the control unit on the machine.
Do you offer a D.R.O. on the CNC machines?
The Digital Readout is right on the interface of the Master MX Software that comes with with your CNC masters machine. The counters will display and operate when you jog the axes with your PC mouse, keyboard, or optional hand held keypad remote control. The counters on the MX can display in either inches or mm.
If a part fails during the warranty period, can I just ship back to you the defective part?
Yes. We will be happy to offer you support over the phone or by email on how to carefully replace the part as long as you made the purchase from us or one of certified distributors. On-going support is part of the deal for as long as your company owns the machine, no additional maintenance fees. Should you sell the machine, or buy a used machine from another company, please know that we do offer support for new owner, but on a cost per ticket basis. This helps us to stay in business should machines transfer from one owner to another.
I am a novice when it comes to CNC Milling, how much do I need to understand about G-Codes?
Not much at all. Our MX Software uses simple commands in plain English for you to generate your particular tool path. However, if you use CAD-CAM software, once you finish your drawing using CAD, you must then use the CAM to to generate the G-Codes. There is somewhat of learning curve here, but most CAD and CAM software do come with extensive on-line tutorials to instruct you how to go from concept to a G-code Tool Path program ready to run your CNC Masters machine.
How can I machine a three dimensional head and face for an action figure, the face is very intricate in detail?
We recommend the Engraving Attachment Air Spindle which will allow you to do very fine and detailed milling work. We also recommend that you obtain a CAD-CAM software to help you create these intricate designs on your computer such as RHINO, or ARTCAM. Another cool thing to try out is our MX Digital Probe which can scan the 3D face while recording the hills and valleys on the MX editor. You can then run this program re-creating the 3D face.
Can the CNC Masters Milling Machine do rigid tapping?
Yes, it can. No need for extra tapping heads. Using our optional Rigid Tapping Encoder, you can tap up to 1/2″ diameter. The MX comews with a Tapping Wizard to allow you to tap a series of holes in one program. You can add this option to any of our cnc mills except Jr. Upon ordering we will build this feature on the mill’s head.
Will closed loop be available as a retrofit option when available?
We have a closed loop system that is currently being worked on. So yes, we can make it available to you once we have it in the market as a retrofit option.
Can programs be manually entered in standard G code?
Yes. You can even mix it in with our conversational commands and wizard commands.
How is tool offset info stored, in the program, or a separate tool file?
Tool height offset, length offset, and diameter offset info is stored in a separate tool folder which you do in your SETUP on the Master MX Software.
Can multiple tools with multiple offsets be called in a single program?
Yes. There is no need to break up the program into different ones for different tools. You can use up to ten tools in one program.

How is tool diameter compensation handled? Through your cad-cam software this can be done. It is a simple process to handle tool diameter compensation. And no, the drawing is not bigger than the actual part being machined. You draw your part to scale on your CAD and then you instruct the CAM part of your CAD-CAM program to add the tool offset when it generates the tool path; very simple! If you know your G-codes, you can also enter G41 and G42 manually to create your tool offsets.

What if I buy a CNC Masters machine today and I see five years from now that you have upgraded it?
You are welcome to purchase any upgrade from us. Since you are already an established customer with us, we will sell you the upgrade at a reasonable cost.
Can I purchase accessories later on after purchasing a CNC Mill?
Yes. However, for certain items such as the fourth axis rotary table, you will need to ship back to us the Control Unit so we can make the modification.

If you have a question, but cannot find an answer for it above, email us with your question by going to our Contact Us form, and we will get back to you with an answer today or next business PST.[/expand]